Areas of strengths include:

• Executive Leadership
• Logistics Consulting
• Budgeting and Forecasting
• Bank Management Services
• Drive for Results thru Disciplined Activities
• Agency Management Training
• Strategic Partnership and Business Development
• Organizational Development
• Promotional Marketing
• Planning/Administration
• Staff Training and Policy Development
• Technology Applications
• Coaching/Employee Training & Development
• Process Improvement
• Personnel Sales Training

Instructor Strengths

  • Agent Training

  • Business Logistics Management, Emphasis on order fulfillment process

  • Customer Service Management,Techniques for supervisors, employees and overview for management, telephone etiquette and techniques, handling customer complaints

  • Creative Decision Making

  • Critical Strategic Partnerships & Collaborations

  • Driver Recruiting

  • Effective Oral Communication

  • Food Service, ServSafe Sanitation & Inspection

  • Intermodal piggyback, COFC, TOFC, birdyback, fishyback, rail, air, motor, water

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  • International Logistics - Security, Compliance,
    NAFTA, NVOCC, Freight Forwarding, Customs Clearance, Inco Terms of Sale

  • Leadership Training - financing, pricing and selling

  • Loss & Damage and Overcharge & Undercharge Claim Processes

  • Import/Export

  • Inventory Management

  • Motorcycle Safety Course

  • Motor Freight Management, finance, operations, pricing, rates and claims

  • Outsourcing Transportation - 3 PL’s, Carrier Selection,  Purchasing, Audit & Payment, Warehousing, Site Selection

  • Purchasing - Supply Chain Functions, FOB Terms of Sale, Routing Guides, Receiving Seminars

  • RFID - Radio Frequency Identification

  • Sales Training - telephone etiquette, telemarketing techniques, communications, lead sources, gatekeeper avoidance, time management

  • Supervisory and Leadership Training - time management, coping with problem performers, role of a supervisor, discipline and coaching

  • Supply Chain Function - pertinent issues in material flow, inventory management, materials management, MRP, ERP, JIT

  • Transportation Systems - from the perspective of users, shippers, receivers, passengers, providers, carriers, agents, brokers

  • Warehousing/Production - inventory , mfg, cash and info flow, storage, material handling, purchasing, packaging, controlling, processing and sending orders, customer service